Frequently Asked Questions

General Questions

Do you ship outside the United States?
Yes, we do ship to the following countries: Canada, Australia and European countries (Austria (AT), Belgium (BE), Bulgaria (BG), Croatia (HR), Cyprus (CY), Czech Republic (CZ), Estonia (EE), Finland (FI), France (FR), Germany (DE), Greece (GR), Hungary (HU), Ireland (IE), Italy (IT), Latvia (LV), Lithuania (LT), Luxembourg (LU), Malta (MT), Netherlands (NL), Poland (PL), Portugal (PT), Romania (RO), Slovakia (SK), Slovenia (SI), Spain (ES), Sweden (SE), and United Kingdom (GB))
Do you collect Sales Tax or VAT?
Yes.
Free Shipping?
All orders over $99 shipping to the lower 48 states are eligible for free shipping. 
All subscription orders are also eligible for free shipping within the lower 48 states.
Why did my order require a signature?
All orders over $200 require a signature for delivery.
What kind of supplements do you offer?
We offer 3 different products for both Humans and Pets:
Are your products/services compliant with industry standards and certifications?
Yes, our products are GMP Quality and manufactured in an FDA registered facility.
What are the payment methods you accept?
We accept Visa, Master Card, American Express, Discover and PayPal.

Product Questions

I am taking vitamins, does your product create a vitamin excess?
Our products primarily serves as a potent support solution, with nutrition playing a complementary role in the formula. In essence, we're not marketing it as a vitamin supplement.

The minerals & vitamins are a natural byproduct of our ingredients.
Are the Vitamins Synthetic or Natural in Formula?
Our products embody these values:
  • Non-GMO
  • Naturally Occurring
  • Cruelty-Free
  • Synthetic Free
  • Whole-Food
Across our entire product range, you'll find no synthetic ingredients.
Do any of the ingredients contain vitamins?
The minerals & vitamins are a natural byproduct of our ingredients.
What is the difference between products for Humans and Pets?
Detox products are the same for both humans and pets.

For our Immune and Performance products designed for humans, we've added flavoring to make them more appealing to human tastes. Apart from the added flavoring, the formulas remain identical.
My dog has had many vaccines and needs a 3-year rabies booster that is required by state law, which products will help remove the toxins introduced by these vaccines?
Your concerns are valid. We believe in natural rearing and homeopathic or at a minimum, holistic medicine. We recommend the Detox | VENZEO for PETS and Immune | MOTHERBOARD for PETS with Transfer Factors.

Where do you source your ingredients?
Our ingredients are primarily sourced in the USA with some being from India and South America.
Would the bovine (Cow) colostrum be an issue with a beef allergy?.
Immune | MOTHERBOARD and Immune | MOTHERBOARD for PETS does not contain any beef. It's actually a vegetarian supplement. The "Transfer Factor" ingredient is from Cow (bovine) colostrum only and does not contain egg yolk or any other non-dairy allergen source. The “Colostrum” is milk that contains more nutrients and immune factors such as immunoglobulins.

Can Motherboard be given to puppies?
Absolutely! They get it from their mother when they are newborns. It's an excellent time to give it to them.
What are Transfer Factors?
Transfer Factors are small molecules naturally produced by the immune system in humans and animals. They play a critical role in transmitting immune information to recognize and respond to threats like pathogens.
How do Transfer Factors work?
Transfer Factors educate immune cells by providing them with essential information about specific pathogens. This accelerates the immune response, enhancing the body's ability to fight infections.
Are Transfer Factors safe for human consumption?
Transfer Factors are considered safe for human consumption. They are naturally occurring and have been extensively researched.
What are the potential benefits of Transfer Factors?
Transfer Factors can help support the immune system in recognizing and responding to pathogens. They can aid in immune system regulation, help with allergies, and potentially provide benefits in various health conditions.
Can Transfer Factors be used to boost the immune system?
Transfer Factors are often used to support and regulate the immune system. They can help enhance the body's natural defenses against infections.
How are your supplements sourced? Are they organic?
All of our supplements are Non-GMO, Naturally Occurring, Whole food sourced, Cruelty and Synthetic Free.
Do you provide a full list of ingredients for each supplement?
Yes our Supplement Facts list the ingredients of each product.
Are your supplements suitable for vegetarians or vegans?
Vegan Products:

Vegetarian Products:

Pescatarian Products:
Anti-Inflammatory & Joint Support | RIPCORD & RIPCORD for PETS

Usage and Dosage

How often should I take the supplement, and in what dosage?
Our supplements are designed to be taken daily, 20 drops a day for humans and for pets it will vary by weight.

4 drops daily <10 lbs
8 drops daily 10+ lbs
12 drops daily 50+ lbs
16 drops daily 75+ lbs
20 drops daily 100+ lbs
Can I take multiple products from your company at the same time?
Yes, our products are designed to enhance each other’s capabilities.
How should I store the products to ensure they remain effective?
Store in a cool, dry place. No refrigeration required.
Are Transfer Factors suitable for children and the elderly?
Transfer Factors can be used by individuals of different ages, including children and the elderly.
Can Transfer Factors be used alongside other supplements or medications?
Yes, Transfer Factors are often used as part of a broader health regimen and can be used alongside other supplements or medications.

Product Benefits

What is Zeolite, and how does it work for detoxification?
Zeolite is a natural mineral known for its unique ability to trap and remove toxins and heavy metals from the body. It does this through a process called adsorption, where it binds to harmful substances, preventing them from being absorbed by the body.
What are the potential benefits of using Zeolite for detoxification?
Zeolite helps with detoxification by removing heavy metals, environmental toxins, and other harmful substances from the body. This can lead to improved overall health, increased energy, and reduced symptoms of toxic overload.
How do Transfer Factors work?
Transfer Factors educate immune cells by providing them with essential information about specific pathogens. This accelerates the immune response, enhancing the body's ability to fight infections.
What are the potential benefits of Transfer Factors?
Transfer Factors help support the immune system in recognizing and responding to pathogens. They aid in immune system regulation, help with allergies, and provide benefits in various health conditions.
Are there specific health conditions where Transfer Factors are particularly beneficial?
Transfer Factors support immune function and can be beneficial in various health conditions, including autoimmune diseases, allergies, and infectious diseases.

Ordering and Shipping

Do you ship outside the United States?
Yes, we do ship to the following countries: Canada, Australia and European countries (Austria (AT), Belgium (BE), Bulgaria (BG), Croatia (HR), Cyprus (CY), Czech Republic (CZ), Estonia (EE), Finland (FI), France (FR), Germany (DE), Greece (GR), Hungary (HU), Ireland (IE), Italy (IT), Latvia (LV), Lithuania (LT), Luxembourg (LU), Malta (MT), Netherlands (NL), Poland (PL), Portugal (PT), Romania (RO), Slovakia (SK), Slovenia (SI), Spain (ES), Sweden (SE), and United Kingdom (GB))
How long does it take to process and ship an order?
Typically any orders received before 2pm EST will be packaged and shipped out on the same day, any order after will be packaged and shipped the following business day.
Can I cancel or modify my order after it's been placed?
We strive to package and ship orders out as fast as possible, so to cancel or modify an order that has already been placed please email support@venjenz.com or call us at (833) 812-0801 as soon as possible and we will do our best to accommodate you.

Returns and Refunds

What is your return and refund policy?
Customers may return any unopened product(s) within 30 (thirty) days of purchase for a full refund by original method of payment or store credit. Products for return must be postmarked within 30 (thirty) days of the original purchase date, in new and unmarked condition, with all original labels attached. Damaged products will not qualify for a refund. Closeout purchases are FINAL SALE and do not qualify for a refund. For the health and safety to all, we are unable to receive and refund purchase price(s) for open products. After receiving and inspecting your return, refunds will be processed in the original method of payment, or for store credit. Please allow at least 5 (five) business days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. You will be notified by email when your return has been processed.

Subscription and Auto-Ship Programs

Do you offer subscriptions or auto-ship for your supplements?
Yes, we have subscriptions for both human and pet products. For human products we offer subscriptions on 30 day intervals, and for pets we offer 15, 30, 45, 60 and 120 day options.
Can I skip a shipment on my subscription?
Yes, you have the ability to skip a shipment of your subscription.

Customer Support

How do I create an account on your website?
To create an account on our site, click on the account icon at the top right of the homepage, click “Create Account”, then fill out the required fields and press "Create" when finished.
Can I change my account details after registering?
Yes you can, to change them go to our Homepage and log in or click on account in the top right of the page and go to “Account Settings”, there you can change some details such as Name, Email, Phone Number, etc.
Who do I contact for customer support or if I have a complaint?
For customer support you can email support@venjenz.com or call us at (833) 812-0801
How do I leave feedback or a review about my experience?
To leave a review/testimonial, on the product page you would like to leave a review on scroll to the bottom to "Customer Reviews" then click on "Write a Review" and fill out the required fields.
How do I sign up for your newsletter or updates?
On the Homepage of the website, scroll to the very bottom and in the middle of the page there will be a Newsletter sign up that you can enter your email address into.
How do I unsubscribe from email notifications?
In each email notification there is a link/button to unsubscribe from them.
How do I reset my password if I forget it?
To reset your password go to our Homepage and click on “Sign in” in the top right of the page, then click “forgot your password” and enter your email address then press reset password and you will receive an email with a link to reset it.
What is your privacy policy regarding user data?
We never share any user data with any outside companies or entities, your data is safe with us!