Shipping Policy

Shipping Carrier

We primarily use the United States Postal Service (USPS) for the shipment of our products.

Shipping Methods and Costs

  • We offer several shipping options, including Standard Shipping and Expedited Shipping.
  • Shipping costs are calculated based on the weight, dimensions, and destination of your order.
  • Orders over a certain amount may qualify for free standard shipping within the contiguous United States.

United States Shipping

  • We currently ship to addresses within the United States, including all 50 states.

International Shipping

"Please note that if you select a shipping method at checkout which does not include 'duties and taxes,' VENJENZ cannot be held responsible for any related charges. Such duties, taxes, or broker fees must be covered by you at your local Customs/Broker office.

VENJENZ will not be liable for products that are restricted or require special clearance in your country. We recommend consulting with your local customs office to ensure the items and quantities you order comply with local regulations, including necessary import permits or prescriptions.

In cases where your package is refused either by yourself or your country, or if the shipping carrier imposes return charges, these costs will be deducted from your refund. Remember, initial shipping costs are not refundable.

Unclaimed orders, for reasons such as lack of required permits, non-payment of duties, taxes, or broker fees, or due to prohibition by your country, are not eligible for a refund.

Shipping Timeframes

  • Standard Shipping: Typically takes 3-7 business days for delivery.
  • Expedited Shipping: Available for faster delivery, usually within 2-3 business days.
  • USPS International First Class: May take up to 4-5 weeks.
  • USPS International Priority: Typically 2-3 weeks.
  • Standard International Shipping: Usually 7-21 business days, but can extend to 6 weeks with slow customs processing.

Order Tracking

  • Tracking information is provided for all shipped orders. You will receive an email with tracking details once your order has been dispatched.
  • You can track your order using the provided USPS tracking number on the USPS website.

Shipping Confirmation

  • You will receive a shipping confirmation email with your order's tracking information when it is shipped.

Shipping Policies

  • In the rare event that your order is lost, damaged, or delayed during transit, please contact our customer support team for assistance.
    • To initiate a USPS claim, please begin the process independently by visiting Once you've submitted the claim, kindly share the reference number provided by USPS with us. This will allow us to start the replacement process for your product.
  • We are not responsible for delivery delays caused by unforeseen circumstances, such as extreme weather conditions or USPS service disruptions.

Shipping Costs and Taxes

  • Shipping costs are calculated during the checkout process and may include applicable sales tax.

Returns and Exchanges

  • Please refer to our Refund & Return Policy for information on how returns and exchanges related to shipping are handled.

Customer Support

  • If you have any questions or concerns about your shipment, please feel free to contact our customer support team. We are here to assist you.

Order Changes or Cancellations

  • If you need to make changes to your order or cancel it before it has been shipped, please reach out to our customer support team as soon as possible.

Shipping Holidays and Delays

  • Please be aware that USPS observes certain holidays, which may affect shipping and delivery times. Additionally, unexpected events or circumstances may cause delays beyond our control.

Policy Updates

  • We may update our shipping policy from time to time. Please check our website for the most current information before placing an order.

Thank you for choosing us for your shopping needs. We aim to provide you with a smooth and reliable shipping experience.