Terms of service

Effective Date: May 1, 2022
Last Updated: May 11, 2026

Welcome to VENJENZ. These Terms of Service (“Terms”) govern your use of venjenz.com and any related products, services, content, subscriptions, or purchases provided by VENJENZ (“Company,” “we,” “us,” or “our”).

By accessing our website or purchasing from VENJENZ, you agree to be bound by these Terms.

1. Eligibility

By using this website, you confirm that:

  • you are at least 18 years old,
  • you have the legal authority to enter into these Terms,
  • and you will use the website in compliance with applicable laws.

2. Products & Information

VENJENZ sells dietary supplements, wellness products, merchandise, and related products.

Information provided on this website is for general informational purposes only and is not intended as medical advice, diagnosis, or treatment.

Statements regarding products sold on this website have not been evaluated by the U.S. Food and Drug Administration unless explicitly stated.

Customers should consult a qualified healthcare professional before using supplements or wellness products, especially if pregnant, nursing, taking medication, or managing a medical condition.

3. Orders & Payment

By placing an order, you agree that:

  • all information provided is accurate and complete,
  • you are authorized to use the payment method submitted,
  • and you will pay all applicable charges.

We reserve the right to:

  • refuse or cancel orders,
  • limit quantities,
  • restrict purchases,
  • or refuse service at our sole discretion.

Payment information is securely processed through trusted third-party payment providers. VENJENZ does not store complete credit card information on its servers.

VENJENZ reserves the right to correct pricing errors, inaccuracies, or omissions and to cancel orders arising from such errors.

4. Shipping

Shipping timelines are estimates only and are not guaranteed.

VENJENZ is not responsible for delays caused by:

  • carriers,
  • customs processing,
  • weather,
  • incorrect addresses provided by customers,
  • or events outside of our reasonable control.

Additional shipping terms are outlined in our Shipping Policy.

5. Returns, Refunds & Store Credit

Returns, refunds, replacements, and store credit are governed by our Returns, Refunds & Store Credit Policy.

Due to the ingestible nature of many products sold by VENJENZ, certain items may be non-returnable.

By placing an order, you acknowledge and agree to the applicable refund and return policies.

6. Unauthorized Resale

Products purchased from unauthorized resellers, third-party marketplaces, or unauthorized distributors may not be eligible for refunds, replacements, support, or authenticity guarantees from VENJENZ.

VENJENZ reserves the right to refuse service, support, or warranty-related requests for products obtained through unauthorized sales channels.

7. Subscriptions

Certain products or services may be offered as subscriptions.

By enrolling in a subscription:

  • you authorize recurring charges according to the selected billing frequency,
  • and you acknowledge that subscriptions automatically renew unless canceled.

Subscriptions may be canceled through your account portal or by contacting customer support prior to the next billing cycle.

VENJENZ reserves the right to modify, suspend, or cancel subscription programs at any time.

8. Intellectual Property

All content on this website, including but not limited to:

  • text,
  • graphics,
  • logos,
  • product names,
  • videos,
  • images,
  • website design,
  • and branding,

is the property of VENJENZ or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, or exploit website content without prior written permission.

9. Prohibited Uses

You agree not to:

  • use the website for unlawful purposes,
  • interfere with website functionality or security,
  • attempt unauthorized access to systems or accounts,
  • transmit malware or harmful code,
  • scrape or collect data from the website,
  • impersonate another person or entity,
  • or use the website in a way that could damage VENJENZ or other users.

10. User Content & Reviews

If you submit reviews, comments, photos, testimonials, or other content, you grant VENJENZ a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display such content for marketing or business purposes.

You agree not to submit content that:

  • is false or misleading,
  • violates intellectual property rights,
  • contains unlawful or offensive material,
  • or violates applicable laws.

VENJENZ reserves the right to remove content at its discretion.

11. SMS & Email Communications

By providing your phone number or email address, you consent to receive:

  • transactional communications,
  • shipping notifications,
  • customer support messages,
  • promotional emails,
  • and SMS marketing communications where permitted by law.

You may opt out of marketing emails through the unsubscribe link provided in communications.

You may opt out of SMS communications by replying STOP.

Message and data rates may apply.

12. Disclaimer

THIS WEBSITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, VENJENZ DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • MERCHANTABILITY,
  • FITNESS FOR A PARTICULAR PURPOSE,
  • NON-INFRINGEMENT,
  • AND ACCURACY OF INFORMATION.

VENJENZ DOES NOT GUARANTEE SPECIFIC RESULTS FROM THE USE OF ANY PRODUCT.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VENJENZ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM:

  • USE OF THE WEBSITE,
  • PURCHASE OR USE OF PRODUCTS,
  • WEBSITE INTERRUPTIONS,
  • OR LOSS OF DATA OR PROFITS.

IN ALL CASES, VENJENZ’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER FOR THE APPLICABLE PRODUCT OR ORDER.

14. Indemnification

You agree to defend, indemnify, and hold harmless VENJENZ and its affiliates, officers, employees, and agents from any claims, damages, liabilities, costs, or expenses arising from:

  • your use of the website,
  • violation of these Terms,
  • or misuse of products or services.

15. Privacy

Your use of the website is also governed by our Privacy Policy.

16. International Users

Customers accessing the website from outside the United States do so at their own risk and are responsible for compliance with local laws and regulations.

VENJENZ makes no representation that products or website content are appropriate or lawful outside the United States.

17. Governing Law

These Terms shall be governed by and interpreted under the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

18. Dispute Resolution

Customers agree to contact VENJENZ directly to attempt resolution of any issue before initiating a chargeback or payment dispute.

Fraudulent chargebacks or abuse of the dispute process may result in refusal of future service or additional actions where permitted by law.

Any dispute arising from these Terms or use of the website shall first be attempted to be resolved through informal negotiations.

If unresolved, disputes shall be exclusively resolved in the state or federal courts located in Luzerne County, Pennsylvania.

You waive any objection to jurisdiction or venue in those courts.

19. Policy Updates

We reserve the right to modify these Terms at any time without prior notice.

Changes become effective immediately upon posting to the website.

Continued use of the website constitutes acceptance of updated Terms.

20. Contact Information

If you have questions regarding these Terms, please contact us at:

VENJENZ
724 Wilkes Barre Township Blvd
Rear Suite
Wilkes Barre, PA 18702

support@venjenz.com
(833) 812-0801