Shipping Policy
All orders are processed within 2 business days. We deliver Mon-Sat except Sundays or Federal Holidays.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method Estimated delivery time
USPS: 3-5 business days
FedEx: Coming Soon!
UPS: Coming Soon!
*We ship worldwide. Some restrictions may apply, based on limitations of USPS.
Shipment to P.O. boxes or APO/FPO addresses
We ship to these locations.
Shipment confirmation and order tracking
Upon shipment you will be emailed a tracking number for your order.
Damages
Venjenz, LLC. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
We ship worldwide via USPS. Some restrictions may apply, based on limitations of USPS.
Returns Policy
Thank you for shopping with Venjenz. We hope you are happy with your order. If you are not completely satisfied with your purchase for any reason, please contact us at support@venjenz.com.
Customers may return any unopened product(s) within 30 (thirty) days of purchase for a full refund by original method of payment or store credit* Products for return must be postmarked within 30 (thirty) days of the original purchase date, in new and unmarked condition, with all original labels attached. Damaged products will not qualify for a refund. Closeout purchases are FINAL SALE and do not qualify for a refund.
For the health and safety to all, we are unable to receive and refund purchase price(s) for open products.
Place the unopened item(s) securely in the original packaging, along with proof of purchase, and mail to the following address:
Attn: (Order Number)
724 Wilkes Barre Township Blvd
REAR Suite
Wilkes-Barre Township, PA 18702
We do recommend that you obtain a tracking number to ensure your delivery has been received.
If you would prefer, a pre-paid $10 (ten dollar) return address label can be provided, the cost of which will be deducted from the refund total.
Refunds
After receiving and inspecting your return, refunds will be processed in the original method of payment, or for store credit. Please allow at least 5 (five) business days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. You will be notified by email when your return has been processed.
Defective, damaged, or missing items:
We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes product(s) may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged product(s), or are missing an item from your order, please email us at support@venjenz.com. Give us your name, order number and the product(s) name that was damaged or missing and we will arrange for the damaged item to be replaced immediately.
For any questions about our Return Policy, or for any other inquiries, please constant us at:
Email: support@venjenz.com